How ApplicantPro Effectively Provides Employee Training

Below you can follow along with a conversation we had with Elise Curtis, an HR Specialist at ApplicantPro.

The Need For A User-Friendly LMS That’s Also Efficient For Admins

Before using Academy Of Mine, ApplicantPro’s 4-person HR team was struggling with training new employees. They told us that training a new hire took 6 months, which meant a support member had to train the new person manually.

ApplicantPro had previously used another LMS that fell short of expectations on several fronts:

• Poor user experience for students
• System-breaking bugs that prevented users from accessing content after course updates
• Slow/unresponsive support team

In fact, the old LMS was so impractical that Elise had to train new hires on how to use the system before they could even begin training.

What ApplicantPro Needed From Their New LMS

In their new LMS, ApplicantPro wanted to improve their student user experience and have access to a responsive, helpful support team. They also needed to be able to:

• Create unlimited courses and upload unlimited users
• Easily manage content access/restrictions with user roles and permissions
• Offer both on-demand and interactive/instructor-led learning experiences for students

And of course, they wanted something that aligned with their long-term vision:

“The long-term vision is being able to train internal employees and our external clients, as well as all of the different partners that we have.” - Elise C.

With us, they found the features they needed. They've found our Portals feature particularly useful, as it makes it easy to train employees, customers, and other audiences at the same time.

Creating Employee Training That Promotes Company Culture And Helps You Win

Now that you understand why ApplicantPro’s last LMS failed, along with what they needed from their new LMS, let’s talk about their goals.

Here’s what Elise said when we asked her what it means to win as a team:

"We know we're winning when we hire quickly and our turnover is reasonable — it's not overwhelming." - Elise C.

She also mentioned that they’re always looking for good employee feedback about the company culture being what ApplicantPro is trying to create. Because of that focus on culture, giving new hires the right kind of training is critical.

The Importance Of Providing Intuitive Course Experiences

One of the many reasons ApplicantPro found success with Academy Of Mine is because they wanted an LMS with an easy-to-use learner experience.

Here’s how Elise explains what a good course experience for students means:

“Being able to log into the system and it's so simple that I don't need to train them on how to use the system in order for them to just start their training. Employees can just hop in and get going.” - Elise C.

When speaking with Elise, she also mentioned that our platform makes it significantly easier for their team to manage training and perform administrative tasks, including:

• Creating content and teaching others how to create content
• Reporting on people’s progress
• Copying content from one course into another one

"Being able to copy content into different courses is a time saver, a lifesaver. It's just overall an experience that I'm not afraid to show my executives and to have them participate in it. It's something that I'm proud of." - Elise C.

In general, they've found that their workflows are significantly streamlined now. One unexpected benefit came during open enrollment season:

“It has been wildly helpful in taking that burden off of my HR manager's plate. She used to meet with everyone and have to say the same things over and over and she could not do it, it was driving her nuts. I think she had 80 hours of overtime once. And we're able to transfer all of that open enrollment knowledge into the new hire trading program. It's just like a nice big old cycle that we're able to put content through.” - Elise C.

Scaling From 110 To 240 Employees Without Losing The Personal Touch

As we've already mentioned, ApplicantPro was dying to scale its employee training programs, especially for new hires. The fact that it was costing six months (of time and money) to train one new employee was sabotaging their business growth.

“It was scaling while keeping the personal touch, meaning students were still given all of the information that they needed, but we could do it at scale. We could do it for 10 people at a time, or if we needed to, for 300.” - Elise C.

In addition to new hire training, ApplicantPro uses Academy of Mine to deliver and manage continuous training. Having a new and improved learning management system in place makes it easy to keep track of employee progress and keeps employees accountable.

“You're not just trained initially as a new hire, but you're always trained as content comes up because we're always evolving, and we need to make sure that people are actually doing it. That accountability, again, is super key.” - Elise C.

When we asked Elise what they've been able to accomplish now that they couldn't before, she had an immediate answer:

“Double in size as a company. We're just in shock all the time that we were able to do that, without more pain than we had. It was insane.” - Elise C.

When we asked her how long that took, she said one year.

“We looked at that from January to January. It was nuts. We at least doubled in revenue, if not tripled.” - Elise C.

The Results ApplicantPro Found With Academy Of Mine

When they came to us, ApplicantPro was stuck with an LMS that was stifling growth at every turn, instead of supporting the company as it scaled. With our help, they were able to improve employee productivity, streamline processes, and more than double their revenue and their employee headcount in one year — without abandoning their values or long-term vision.

ApplicantPro is a wonderful company to work with, and we’re happy to continue helping them scale with a personal touch. If you're curious about their results and want to learn if Academy Of Mine is a good fit for your business, let’s talk about it on a discovery call.